Practical help for owner-led businesses
See what’s holding the business back, identify the few changes most likely to make a difference, and put them into practice.
Based in Chautauqua County · Working across Western New York
Choose your starting point
Check what people encounter on Google, Maps, your website, and AI search—and identify the gaps worth fixing.
Customer Discoverability Audit · $199
A clear report, three priority improvements, and a walkthrough. Audit-and-repair package: $750 total.
See the audit and repair offer →Need a broader marketing plan? Explore the $500 Marketing Setup.
See how paid hours relate to sales and workload, and where to investigate first.
Labor Performance Assessment · $750
A verified baseline, three actions, and a 30-day plan. Scheduling and implementation packages are also available.
See the labor packages →Look across the business, find the constraints, and decide which changes deserve attention first.
Leverage Point · Scoped to your business
Observation, team conversations, and a practical 90-day plan.
See how Leverage Point works →Led by an operator
Work directly with Jon Davis, an operator with experience leading high-volume Starbucks operations and helping run a seasonal independent retail and food business.
His background spans multi-unit leadership, high-volume retail and hospitality, team development, financial performance, new products, and the operating systems that hold everything together.
Meet Jon →Observe the work, listen to the people doing it, and follow the numbers before prescribing a solution.
Turn priorities into roles, routines, measures, and tools that can hold up on a busy day.
Experience supporting a café launch in Western New York, including training, scheduling, and practical operating tools.
See the approach in practice
These free tools show how I turn operating questions into something you can work with. Use your own numbers and bring the questions they raise.
Compare labor cost and productivity measures to understand what deserves a closer look.
Open the labor calculator →Connect activities and workload to the coverage your operation needs.
Open the activity-based planner →After the starting point
Ongoing operating reviews, manager coaching, and follow-through around a small number of agreed priorities.
Explore ongoing support →Practical sessions for business owners, chambers, and teams, with tools to use in the business.
Explore workshops →You don’t need the whole answer yet